PairPlay support

How can we help?

Most PairPlay problems can be solved from the links below. If something still is not right, email us and we will help you find the next step.

Playing together

Local mode works on one device. Online mode creates a private invite for your partner's device. Make sure the complete invite opens on pairplay.io and only send it to the intended partner. Start again from the game library if a room has expired.

PairPlay+ access

Use the email from Stripe Checkout to restore PairPlay+ on a new device. To review or cancel a subscription, visit your PairPlay+ account.

Game, invite, or payment problem

Email support@pairplay.io with the page or invite URL, the approximate time of the problem, and your device and browser. Never include private Couple Court testimony, a recovery link, or payment-card details.

Safety and privacy

Read the Safety guidance, review the Privacy notice, or submit a data deletion request.